Return & Refund Policy

At The Scarf Shoppee, every order is carefully inspected and packed before dispatch. Due to the delicate and personal nature of fashion accessories, we maintain a limited return and refund policy.

Returns & Exchanges

We do not accept returns or exchanges for change of mind, personal preference, color preference, styling preference, or any other reason unrelated to receiving an incorrect item.

Returns or exchanges are considered only if you receive an incorrect item.

Please contact us within 48 hours of delivery if you believe you have received an incorrect item.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the item received
  • A brief description of the issue

We will review the information and, if the error is confirmed, provide return instructions and arrange an appropriate resolution, which may include a replacement or refund.

Items must be unused, unworn, and in their original condition to be eligible for an approved return.

Return Eligibility

For an approved return:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • The item must be returned in its original packaging, where applicable.
  • The item must not have perfume, fragrance, stains, makeup, or other signs of use.
  • The return must be authorized by The Scarf Shoppee before the item is shipped back.

We reserve the right to refuse a return if the item does not meet these conditions.

Carrier Responsibility

Once an order has been dispatched, The Scarf Shoppee is not responsible for damage, loss, delay, or mishandling caused by the shipping carrier, customs authorities, or other third parties involved in transit.

If you experience a carrier-related issue, please contact the shipping carrier directly using your tracking information. We will assist with the matter where reasonably possible.

Delivery Confirmed by Carrier

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check your mailbox, parcel locker, porch, reception desk, security desk, building management, or with neighbors who may have accepted the package on your behalf.

You should then contact the shipping carrier directly using your tracking number to request delivery details or open an investigation.

Once the carrier confirms that the parcel was delivered to the shipping address or another location designated by the carrier, The Scarf Shoppee is not responsible for the package after delivery has been confirmed.

Any claim relating to a parcel marked as delivered must be addressed directly with the shipping carrier.

Return Shipping & Customs Charges

If a return is approved, the customer is responsible for all return shipping costs.

For international returns, the customer is also responsible for any customs duties, import taxes, brokerage fees, or other charges incurred when returning the item to us.

The Scarf Shoppee will not reimburse these return shipping or customs-related charges.

Any parcel returned with unpaid customs charges or other fees may be refused, or the applicable charges may be deducted from the refund amount.

Original shipping charges are non-refundable.

Restocking Fee

Items returned with perfume, fragrance, stains, makeup, or other signs of use may be subject to a 25% restocking fee, or the return may be refused entirely depending on the condition of the item.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, the applicable refund amount will be issued to the original payment method.

Please allow additional processing time for your payment provider or bank to complete the refund.

Any applicable shipping, customs, brokerage, or other charges that are the responsibility of the customer will not be included in the refund.

Customs & Import Duties

For international orders, customers are responsible for any customs fees, import taxes, duties, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not refundable by The Scarf Shoppee.

We are also not responsible for delays caused by customs processing.

Color Variation Notice

Due to differences in screen settings, lighting conditions, device displays, and the nature of digital fabric printing, slight color variations may occur between product photographs and the actual scarf.

We make every effort to display product colors as accurately as possible.

Minor color variations are considered normal and are not considered a product defect or a valid reason for return or refund.

Returns Not Accepted for Preference-Related Reasons

All purchases are considered final unless the customer receives an incorrect item as described above.

We do not accept returns or exchanges based on:

  • Change of mind
  • Personal preference
  • Color preference
  • Styling preference
  • The item not looking as expected where the difference is due to normal screen or printing variations
  • Any other reason unrelated to receiving an incorrect item

Contact Us

If you have an issue with your order, please contact us within 48 hours of delivery with your order number and the required photographs.

We will review your request and respond with the appropriate next steps.