Shipping policy
At The Scarf Shoppee, every order is carefully prepared and packaged with attention to detail to help ensure it reaches you safely and in excellent condition.
Order Processing
Orders are typically processed within 2–5 business days after payment is received.
During peak seasons, product launches, or promotional periods, processing times may be slightly longer.
Orders are processed on business days, Monday through Friday, excluding public holidays.
Domestic Shipping – India
We ship across India using trusted courier partners.
Delivery typically takes 3–7 business days after the order has been dispatched. Delivery times are estimates and may vary depending on your location, courier operations, weather, holidays, and other unforeseen circumstances.
International Shipping
We ship internationally to selected destinations.
International delivery typically takes 7–21 business days after dispatch, depending on the destination country and customs clearance.
International delivery times are estimates and may vary due to customs processing, local postal or courier services, and other circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.
Please use the tracking information provided to monitor the progress of your shipment.
Delivery Confirmation
Once a shipment has been marked as delivered by the shipping carrier to the address provided at checkout, the order is considered successfully delivered.
This may include delivery to a mailbox, parcel locker, porch, reception desk, concierge, apartment office, security desk, neighbor, or another location designated by the carrier or recipient.
If your tracking information shows that your package has been delivered but you cannot locate it, please:
• Check your mailbox, parcel locker, porch, or other designated delivery locations.
• Ask family members, neighbors, building management, reception, or security personnel whether they accepted the package on your behalf.
• Contact the shipping carrier directly using your tracking number to request delivery details or open a missing-package investigation.
If the carrier confirms that the parcel was delivered to the shipping address, mailbox, parcel locker, neighbor, or another location designated by the carrier, The Scarf Shoppee is not responsible for the package after delivery has been confirmed. Any claim regarding a package marked as delivered must be addressed directly with the shipping carrier.
Lost Packages in Transit
If your package appears to be lost in transit before it has been marked as delivered, please contact us as soon as possible.
We will make reasonable efforts to assist you with the shipping carrier and, where applicable, help initiate a delivery investigation.
The final outcome of a carrier investigation is determined by the shipping carrier.
Customs & Import Duties
International buyers are responsible for any customs duties, import taxes, VAT, or other fees that may be charged by the destination country.
These charges are determined by the relevant local authorities and are not included in the purchase price or shipping charges unless explicitly stated otherwise.
The Scarf Shoppee is not responsible for delays resulting from customs inspections, customs clearance, or unpaid import duties and taxes.
Delivery Delays
While we work with trusted shipping partners, delivery schedules may occasionally be affected by:
• Customs inspections or clearance
• Weather conditions
• Public holidays
• Carrier delays
• Incorrect or incomplete address information
• Other unforeseen circumstances beyond our control
We appreciate your patience and understanding in such circumstances.
Incorrect Shipping Information
Please ensure that your shipping address, postal code, telephone number, and other delivery details are complete and accurate before placing your order.
The Scarf Shoppee cannot be held responsible for delays, additional shipping charges, failed deliveries, or returned packages resulting from incorrect or incomplete information provided by the customer.
Refused or Unclaimed Shipments
If an order is refused by the recipient or returned because it was unclaimed, an incorrect address was provided, or applicable customs duties and taxes were not paid, any eligible refund may be reduced by the original shipping charges and any return shipping or carrier fees incurred.
Color Variation Notice
We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to individual screen settings, device displays, lighting conditions, and the natural characteristics of digital fabric printing.
Such variations are considered normal and are not regarded as product defects.
Questions About Shipping
If you have any questions about shipping or your order, please contact us through our Contact page. We will be happy to assist you.